| Year | Month | Day | P |
State | Institution Code | ||||||||||||||||
2 |
0 |
0 |
5 |
0 |
1 |
- |
- |
D |
0 |
0 |
1 |
0 |
3 |
0 |
2 |
3 |
|||||
| Prime Rate | 2,26 % |
| Other referential rates (1) | Nominal |
Effective |
| Loans - 12 Months | 2,25% TO MATURITY |
2,25% |
| 90 - day Commercial Loan | 6,50% ANTICIPATED |
6,77% |
| Residential Mortgage Fixed % Rate | 6,50% PD. MONTHLY |
6,70% |
| Residential Mortgage Variable % Rate | 2,75% PD. MONTHLY (1st Sem.) |
3,37% |
| Residential Mortgage Variable % Rate | 5,00% PD. MONTHLY (1st Year) |
3,77% |
| 3 Year Loans | 8,50% PD. MONTHLY |
8,84% |
| 5 Year Loans | 8,75% PD. MONTHLY |
9,11% |
| OVERDRAFTS IN CURRENT (CHECKING) AND SAVINGS ACCOUNTS: | Effective |
Nominal |
| Overdrafts in consumer current (checking) accounts | 10,00% |
(9,65% Pd. per Trim.) |
| Overdraft balance | 31,08% |
(28,00% Pd. per Trim.) |
| CHARGES OVER LIMIT IN CREDIT ACCOUNT (4) | 31,08% |
(28,00% Pd. per Trim.) |
| Day | Month | Year | |
| Date on which this enters into effect | 12 | 01 | 2005 |
Granada, the 12nd of January, 2005
By the authority of:
Signed by:
Vicente Matoses Pomer, General Director
NOTE 1: The rates shown in this statement don’t include commissions or other charges.
NOTE 2: In no case shall any interest rate be applied to the overdraft cases referred to in this document that is equivalent to an annual rate superior to 2.5 times the legal interest rate.
(As per Spanish law: Art. 19.4 of the Law 7/1995 of the 23rd of March on consumer credit)
In the aforementioned leaflet, in its own specific section, the general conditions for transfers of funds to and from foreign entities will be outlined.
This leaflet will also be available on the Internet at the web address www.e-ruralgranada.com.
Likewise, will be provided to the client on the exchange, purchase and sale of foreign currencies from countries not integrated into the European Monetary Union into Euros or Pesetas. It will include exchange rates, purchase minimums, sales maximums and, if relevant, specific rates for exchange of quantities inferior to 3,000 Euros, with indication of corresponding commissions and fees.
These rates will also be applicable to purchase and sales transactions originating from transactions conducted in foreign currencies or transfers from foreign countries, as long as the transactions in question don’t exceed the quantity specified in the previous paragraph.
The client will also have access to information on the fixed conversion rates between the Peseta and other currencies that are integrated into the Euro, as well as information on buying, selling and any other operation involving said currencies.
An informative brochure will also be made available to clients, free of charge, on mortgage loans, as specified by Spanish law (Order of May 5th, 1994).
The client has the right to request that he or she be supplied, free of charge, with information on consumer credit and mortgage offerings, as per Spanish law (Order of May 5th 1994, and the Law 7/1995).
Likewise, the client also has the right to request that he or she be provided with, free of charge, information on the conditions applicable to a trans-national transfer of any currency and destination he or she specifies, as mandated by Spanish law (Law 9/1999 of April 12th), unless the institution does not wish to carry out this transaction.
All transactions of this institution comply with Spanish law on transparency in banking transactions and client protection, as outlined in the following regulatory codes:
-
Order of the Economics and Finance Ministry of Spain of the 12th of December of 1989, on interest rates, commissions, norms of procedure, client information and publicity (BOE nº 303 de 19/12/1989).
-
Circular of the Bank of Spain 8/90 of the 7th of September, 1990, on transparency of transactions and client protections (BOE nº 226 de 20/09/1990), modified by the following Circulars:
- Circular 22/92 of the 18th of December, 1992 (BOE nº 311 de 28/12/1992).
- Circular 13/93 of the 21st of December, 1993 (BOE nº 313 de 31/12/1993).
- Circular 5/94 of the 22nd of July, 1994 (BOE nº 184 de 03/08/1994).
- Circular 3/96 of the 7th of February, 1996 (BOE nº 63 de 13/03/1996).
- Circular 3/99 of the 24th of March, 1999 (BOE nº 83 de 07/04/1999).
- Circular 3/2001 of the 24th of September, 2001 (BOE nº 242 de 09/10/2001).
-
Presidential Mandate of the 5th of May, 1994 on transparency of financial conditions on mortgage loans (BOE nº 112 de 11/05/1994).
-
Law 7/95 on consumer credit of the 23rd of March, 1995 (BOE nº 72 de 25/03/1995).
-
Order of the Economics and Finance Ministry of Spain of the 25th of October, 1995 on norms of conduct in securities markets and mandatory reporting (BOE nº 262 de 02/11/1995).
-
Circular of the National Commission on Securities Markets 1/1996 of the 27th of March, 1996 on norms of conduct, transparency and identification of clients in securities market transactions (BOE nº 86 de 09/04/1996).
-
Law 9/1999 of the 12th of April, which regulates judicial procedures on monetary transfers between member states of the European Union (BOE nº 88 de 13/04/1999).
-
Order of the Minister of Economics of the 16th of November, 2000, in development of the Law 9/1999 of the 12th of April, which regulates judicial procedures on monetary transfers between member states of the European Union, as well as other administrative orders on the management of transfers in general (BOE Nº 283 de 25/11/2000).
In compliance with the Order ECO/734/200 of the 11th of March, all clients are hereby informed that this institution, the Caja Rural of Granada, has created a Customer Service Department.
To this end, all clients that wish to use this Department to communicate any kind of complaint or claim must fill out the appropriate form in its entirety and must accept the guidelines established by the relevant laws in effect. This form and the aforementioned laws are available for reference and use in our offices and may be obtained by requesting them from personnel. Clients will have access to this service via regular mail or via e-mail.
The postal address of the Customer Service Department is the following:
Avda. Don Bosco, 2
18006 GRANADA
Fax number....................958242432
Telephone number.........958242408
Those clients that wish to access the Department via e-mail should direct their complaints or claims to the following address:
e-mail: atencioncliente.crg@cajarural.com
Once the complaint or claim has been received, the Customer Service Department will confirm this receipt within 10 working days’ time and will respond with a proposed resolution to the complaint or claim by a maximum of two months after the confirmation date of the complaint or claim.
The complaint or claim must be accompanied by documentation that supports the case of the client. With this documentation and the completed form in hand, the client may present his complaint directly to the Customer Service Department or before any public and open mediatory entity.
The presentation of the complaint form by the client implicates a commitment on his or her part to not bring the same complaint before any other judicial or arbitrary body for resolution, at least until the Customer Service Department has proposed their resolution.
To this effect, all clients with complaints are hereby informed that they may consult with the Client Defence Service as a second option for the resolution of their issue, and as a third option, to the Commission for the Defence of Clients of Financial Services, as per the following criteria:
CLAIMS (NOT COMPLAINTS), OF A VALUE OF MORE THAN 100€ AND LESS THAN 20.000€.
Servicio de Defensa del Cliente. (Client Defence Service)
Unión Nacional de Cooperativas de Crédito.
C/ Virgen de los Peligros nº 4 - 4ª
28013 MADRID
e-mail: defensor_cliente_unacc@cajarural.com
CLAIMS (NOT COMPLAINTS), OF A VALUE OF MORE THAN 20.000€, OR THAT ARE ESTIMATED TO BE REOCURRENT
Comisionado para la Defensa del Cliente de Servicios Financieros.
(Commission for the Defence of Clients of Financial Services)
Departamento de Instituciones Financieras del Banco de España
C/ Alcalá 50
MADRID 28014
Complaints or Claims Questionnaire
Spanish Law Regarding Customer Service
Spanish Law Regarding Client Defence (UNACC)
